Frequently Asked Questions
Yes, the balance of the account has to be paid in full, including the disconnect fee, before your water is reconnected.
No, You Will Have the Following Business Day to Pay Your Bill Without a Late Fee.
Deposits are refunded after you move off of Woodway Water Authority, and your account is in good standing. Woodway Water Authority mails out deposits in the middle of each month.
You can also sign up for an automatic bank draft by stopping by the office with a voided check and signing the appropriate form. No charge for bank drafts.
We accept cash, money orders, and checks for water deposits.
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Yes, we do not accept partial payments.
We mail ALL water bills the last week of each month according to how many days are in each month.
On the back of each water bill, there are emergency phone numbers.
Each customer is allowed one leak adjustment a year.
No, any time after the 13th, Woodway Water Authority can disconnect without any further notice.
We accept cash, money orders, checks, and credit/debit cards. There is a courtesy fee on all credit/debit card transactions in person, online, and by phone. You can also sign up for an automatic bank draft by stopping by the office with a voided check and signing the appropriate form—no charge for bank drafts.